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Oxylabs company logo image

Technical Customer Support Specialist (Day Shift)

OxylabsKandidatuoti
Vilnius1200–1700 €
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!

Your day-to-day:

  • Give joy to our customers by solving their queries via live chat and email;
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Interpret and finetune the customer success process & performance;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates.

    • Your skills & experience:

  • Fluent in English;
  • Ability to work full-time during day shift (9:00 AM - 5:00 PM) in a hybrid working model;
  • Energy to move mountains together with your team;
  • Empathy and understanding - basically showing clients how important they are!
  • That you are looking for a real opportunity to grow;
  • Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

    • Salary:

  • Gross salary: 1200-1700 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
    • To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.

    Up for the challenge? Let’s talk!
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