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Customer retention manager | Mid

Nord SecurityKandidatuoti
Vilnius2700–3500 €
The Marketing department aims to encourage the world to be as enthusiastic about our products as we are. We have more than twenty different teams with specific areas of focus. Our teams are sharp, highly skilled, and data-driven, focusing on customer acquisition and monetization initiatives.
Nord Security was born as a passion project, and our drive is reflected in our work, which has earned high praise from major tech outlets and cybersec experts. We want one thing only — to give true online privacy and security to as many people as we can.
NordVPN is the fastest VPN and the most trusted online security solution on the planet. NordVPN protects your internet traffic with next-generation encryption, being the preferred tool of activists and privacy-conscious individuals around the globe.
Customer retention is an integral part of our business. We build relationships with millions of users by leveraging on marketing automation tools that allow us to build web, email and push/in-app notification communication flows. Hard work and attention to detail is in our DNA. Ability to learn from success as well as mistakes and constant hunger for improvement is what drives us towards success. If this is something you can relate to, read along!

Main Responsibilities

  • Generate insights and data-driven ideas for customer loyalty and retention.
  • Prepare and execute marketing communication plans for existing users: sales promotion activities, brand and product communication.
  • Create briefs and initiate tasks for content and design teams to produce high-performing marketing communications for customers.
  • Perform day-to-day email and in-app notification marketing activities, including user communication building, testing, and improvement.
  • Track and report key metrics while suggesting ideas for improvement.
  • Cross-team collaboration: partner with product, legal, reputation, and other marketing teams to align lifecycle communications with business goals.

    • Core Requirements

  • 3+ years of experience in product marketing, customer loyalty, retention, customer experience, value management, or similar role.
  • Higher education background in marketing, international business, communication, consumer psychology, or user behavior.
  • Experience in planning and executing customer activation, loyalty, and retention initiatives.
  • Hands-on experience with direct marketing channels including email, push, and in-app notifications.
  • Experience in working with user segments and target groups to optimize communication effectiveness.
  • Proactivity, ability to adapt and work in a fast-paced environment, while tackling complex tasks.
  • Effective communications with colleagues and senior leaders.
  • Fluency in English.

    • Salary Range

  • Gross salary 2700-3500 EUR/Month.

    • About Us
    Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.
    NordVPN is the world’s most advanced VPN service provider, used by millions of internet users worldwide. NordVPN provides double VPN encryption and Onion Over VPN and guarantees privacy with zero tracking. One of the key features of the product is Threat Protection, which blocks malicious websites, malware, trackers, and ads. NordVPN is very user friendly, offers one of the best prices on the market, and has over 5,000 servers in 59 countries worldwide.
    And we’re always looking to expand our team of:
    • Future shapers
    • Restless achievers
    • Self-movers
    • Honest communicators
    • Team players
    What We Offer
    • Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;
    • Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
    • Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;
    • Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;
    • Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
    • More free time. Stay with us and additional vacation days will be added to your calendar;
    • Additional paid leave. Additional days are covered by us in cases of illness or special occasions;
    • Flexibility. Flexible working time arrangement.
    Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes: https://bit.ly/3urJdOL
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